Privacy Policy

Cuthill House – Luxury Accommodation, Dornoch, Scotland At Cuthill House, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you interact with us through our website or other means.

1. Who We Are

Cuthill House is a luxury self-catering rental property located in Dornoch, Scotland. For the purposes of the General Data Protection Regulation (GDPR), the data controller is: Cuthill House Dornoch, Sutherland, Scotland 2. Information We Collect We may collect and process the following types of personal information:

• Personal details: Name, email address, phone number, and address (when booking or contacting us).
• Booking details: Dates of stay, number of guests, details about services you specifically request, other information relevant to customer surveys and/or offers, and payment information (handled securely via our booking partner or payment processor).
• Technical data: IP address, browser type, operating system, referring website, and browsing behaviour (via cookies and analytics tools).
• Communication records: Emails, messages, and other interactions.

3. How We Use Your Information

We might use your personal data for the following purposes:

• send information to you which we think may be of interest to you;
• request optional information such as your interests to provide more tailored products and services to you and so that we may understand your needs and/or requirements better (eg through internal research, data analysis, market research and product research). Please note however if we request this information we will identify it as optional;
• provide information relating to you or others if you indicate that you want to receive marketing material or similar communications;
• provide other companies, such as advertisers, with statistical information about our clients, but we will not provide them with information which can be used to identify any individual client or contact;
• pass your details to accountants, consultants and other professionals and third parties, but only for the purpose of obtaining professional advice and complying with our contractual obligations to you;

We do not sell or rent your information to third parties.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings via your browser.

5. Third-Party Services

We may use trusted third-party service providers (such as booking platforms, payment processors, or analytics tools like Google Analytics) who process your data only on our behalf and under strict confidentiality agreements.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

7. Your Rights

Under UK and EU data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data when no longer necessary.
• Object to processing or request restriction.
• Withdraw consent at any time (where applicable).

To exercise these rights, please contact us.

8. Security

We take appropriate security measures to protect your personal data against loss, misuse, or unauthorised access. Our website uses SSL encryption and secure data handling protocols.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our site after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact: Cuthill House Location: Dornoch, Sutherland, Scotland